Date: 14/04/2009

Tektronix has acquired Ireland based Arantech

Tektronix Communications has acquired Arantech, a provider of Customer Experience Management (CEM) solutions for wireless communications providers. The terms of the acquisition are not being disclosed.

Arantech products help to monitor and manage, in real time, the lifecycle experience of every customer that comes into contact with the business or infrastructure of a mobile communications provider, so that wireless mobile service providers can see what customers actually experience.

"Addressing the customer experience gap is a critical component of the Arantech strategy and managing this gap is a top priority for carriers," said Rich McBee, President, Tektronix Communications. "Together, the two companies will offer the most innovative, scalable customer experience management and monitoring solutions available today. By managing and optimizing the network from the customer perspective, carriers will be able to proactively build enhanced loyalty, strengthen their brand and increase revenue."

Arantech will continue to operate as an Arantech branded, stand-alone line of business within the Tektronix Communications' Network Intelligence Solutions portfolio. Their solutions will remain equipment-vendor independent and will continue to work with any vendors' installed probes, including those from Tektronix Communications. In addition, Arantech will retain its own dedicated sales and services organization, R&D, marketing and product development.