Date: 31/08/2010
Tektronix announce new customer service plan called "Gold Care Plan"
Tektronix has introduced new customer service plan named Gold Care Plans with benefits such as equivalent loaner products, scheduled factory-certified calibration, and priority access to technical support resources.
"We've heard from many of our large customers that downtime is simply not an option, especially with today's tight development schedules," said Paul
Caragher, president, Service Solutions, Tektronix. "The Gold Care Plans provide a fixed cost of ownership and ensure that in the unlikely event of
an instrument failure, the customer is able to get back to work with minimal interruption. These plans take instrument failure and incremental ownership
costs off the table."
Tektronix offers a "gold care" support option. The core features available in Tektronix Gold Care Plans, at a single price include:
- A loaner product of equal or higher performance on product failures of any type
- Scheduled factory-certified calibration
- EOS/ESD coverage
- Priority processing of all failed products
- Priority access to Tektronix technical support and call centers
- Coverage for up to 5 years with automatic renewal
Availability: Now
For more information visit: www.tektronix.com