Date: 15/09/2009

OKI's "CTstage 5i" with enhanced voice-recording functions

OKI has announced about its significant improvements to the voice recording function for "CTstage 5i," an IP-based contact center system. The 'CTstage 5i' offers various functions in a single architecture.

Lately, voice recording functions at call centers have become a vital tool to record conversations and train operators, as well as and monitor and evaluate operators.

OKI has enhanced the voice recording functions for its "CTstage 5i." With the changes include improvement in the customer response by enabling stream replay from external phones, expanding the maximum recording time to 80,000 hours, reducing operation and management costs by improving the backup function and enhancing collaboration with applications through APIs.

The newly enhanced functions of "CTstage 5i" include,

Offers enhanced statistical tools for management
Compatible with thin client
Enables software phone, Microsoft Windows Server 2008, Microsoft SQL Server 2008,
Compression codec (G.729)
Significantly increases voicemail recording time by compressing files
Improves usability for IP phone devices, etc.

With the enhanced functions, users can now improve their customer response quality," said Masasuke Kishi, President of OKI Networks. "In addition, users will now have flexibility in controlling various functions such as searching, replaying, and deleting data, together with increased security through a Windows account."

For more details visit www.oki.com