Date: 14/08/2009

IP-compatible host media processing software from OKI for phone/fax response systems

OKI has announced an added IP-compatible fax response functionality to its "eSound Engine for Server V2," a host media processing software to process voices on a general server for call distribution systems and auto voice response systems. Due to this functionality an IVR system with auto fax response can build one without adding fax hardware.

The new IP-compatible fax response functionality, users can receive fax data and save it as an image file and send the image file by converting it into fax data.

"We believe the new fax functionality in our software will improve business efficiency for manufacturers who are working to improve their IVR capabilities at their contact center systems," said Toshinori Suzuki, General Manager of the Telecom Systems Division at OKI. "We are pleased to announce that this 'eSound Engine for Server' is used as the function for voice processing and sending/ receiving faxes for Fujitsu Ltd.'s 'VoiceScript for IP,' an IP-compatible phone and fax auto response system. OKI will continue to actively support manufacturers through our high-quality 'eSound Engine for Server.'"

Due to the fax response functionality software, there is no need for fax hardware and to build a large-scale system with a small number of servers by applying OKI's architecture with higher efficiency in CPU usage. With VoIP technology, OKI offers a fax reception rate of 99.999% via IP networks.

The "eSound Engine for Server" is compatible with the wideband voice codecs used in NGN for high-quality voice. In addition to the ITU-T G.722, the software will be compatible with G.711.1, the wideband voice codec that has been standardized by ITU-T in 2008.

The eSound Engine for Server feature enables low cost for systems and some of it's applications like IVR, call center systems, fax servers, communication recording devices, unified messaging systems, multipoint control units (MCUs) for conference calls, voice mail servers.

For more details visit www.oki.com